đĽď¸ Voyage SMS Raises $10M; Acquires Leading Conversational Messaging Platform LiveRecover
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LiveRecover by Voyage is our dedicated Shopify App that gives you the tools you need to boost revenue with SMS. Our live agents are the Brand Ambassadors youâve always wanted, building brand loyalty in every interaction with your customers. Recover abandoned carts, answer customer FAQs, and upsell in real time with real conversations powered by real people. Get setup in minutes and start maximizing customer lifetime value (CLTV) with authentic, personalized experiences.
Integrate your e-commerce platform, shopping cart, and other e-commerce software to automatically send customer and order information to LiveRecover.
Fill the Knowledge Base with product and company FAQs to help your live agents answer customer inquiries quickly â without intervention from your team.
Only want us to reach out to first-time customers? Or maybe you want to exclude all carts less than $100 in value? Workflows make it easy to segment based on specific customer and cart information.
Live agents act as your brand ambassadors in every conversation with your customers. Think of them as an extension of your team who reduce support tickets while improving the customer experience and satisfaction.
Access advanced conversation insights and conversion reports. Dive into performance metrics by Workflows and A/B Tests, as well as product-specific performance and orders generated by our live agents.
Live agents act as your brand ambassadors in every conversation with your customers. Think of them as an extension of your team who reduce support tickets while improving the customer experience and satisfaction.
powered by real people.
of abandoned checkouts.
on average.
We get answers from the Knowledge Base inside your LiveRecover account, as well as existing FAQs and product descriptions on your website. Shipping-related, product fit or measurement, and other product-specific questions are some of the most common customer inquiries we help answer. If we've exhausted all methods (and only as a last resort), we'll forward customers to your support team.
15 hours daily. We are actively texting your customers every day of the week (including the weekends) between 8am-9pm in the timezone respective to each customer. Your customers will not receive texts during the quiet period, which is anytime before 8am and after 9pm in their respective timezone. Overnight messages are sent out the following morning.
We only text your customers if their mobile number is from the United States or Canada.
At Voyage, our True North is empowering brands to build greater LTV through continued customer delight. We know SMS marketing is just the first phase of the future of message commerce đ˘.
With the highest open rates around, and subscriber lists that have proven at least 3X more valuable đ than any other channel, we believe we have a responsibility to truly partner with brands to text better â and to protect and respect the value of SMS as a channel.
or Text COMPASS to (323) 606-6031
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